Shipping policy
Shipping Policy
We’re delighted you’ve chosen Paper Pals & Co. Every order is packed with care, and we ship across all regions of India.
Order Processing & Dispatch
Orders are typically dispatched within 4–7 business days from the date of order confirmation. Once shipped, you’ll receive a confirmation email with tracking details.
While we do our best to ensure timely delivery, delays may occasionally occur due to factors beyond our control, such as weather conditions, natural disruptions, or logistics partner delays. We truly appreciate your patience in such rare cases.
For any shipping-related queries, please reach out to us at paperpalsworld@gmail.com.
Incorrect Address or Contact Details
Please ensure that your shipping address and contact number are accurate at the time of placing your order.
• Requests to change or update address/contact details will be accepted only before the order is shipped.
• Once an order has been dispatched, changes cannot be made.
If an order is returned to origin (RTO) due to incorrect address details, customer unavailability, or refusal to accept delivery:
• RTO and re-shipping charges must be fully borne by the customer
• A re-shipping fee of ₹150 must be paid before the order can be resent
• Delays in paying this fee will result in delays in re-dispatch
• No discounts or fee waivers will be applicable in such cases
For assistance, please email us at paperpalsworld@gmail.com.
Missing Packages or Delivery Status Issues
If your tracking status shows Delivered but you have not received the package, please contact us within 48 hours of the delivery update.
• Email us at paperpalsworld@gmail.com so we can raise a dispute with our logistics partner
• You may also WhatsApp us at 9036256663 to help resolve the matter
Requests raised after 48 hours will not be accepted, as we are bound by our logistics partner’s dispute timelines.
Missing Items in the Package
If you receive your order with any item missing, please inform us within 48 hours of delivery.
• Email us at paperpalsworld@gmail.com to initiate a missing item investigation
• You may also WhatsApp us at 9036256663 for assistance in this regard
Requests received after 48 hours of delivery cannot be processed.
Please Note
We are not responsible for delivery delays caused by:
• Incorrect address or contact details provided by the customer
• Customer unavailability at the time of delivery
• Delays in payment of RTO or re-shipping charges
For all shipping-related communication, please contact us at paperpalsworld@gmail.com.